Parisfirst worked with the Office of the Public Advocate to redevelop its public website, intranet (OPAnet) and volunteers’ portal. The objective of the project was to refresh the sites and employ user-centric principles so that users could successfully find the information they were looking for. The project included rewriting the website content.
Engagement activities aimed to determine how the website, OPAnet and the Volunteer Hub were used, satisfaction levels of users, and user expectations and ideas for improvements. Activities included:
The findings from research and consultations informed the new topic structure for the sites, and the features and functionality of the homepages and lower level pages.
The overall aim for each site was to develop a simpler, task-based navigation and to improve the discovery of content by increasing visibility to the most-used content.
An information architecture validation survey (using Treejack) was conducted to test the proposed structure for each site and identify opportunities for improvement.
The current content was then remapped using the new structure.
Responsive wireframes for the homepages, level 1, level 2 and content pages were created. Functionality was defined for whole of sites, homepage, landing pages, as well as functional components.
Content was rewritten to:
The redeveloped public website, OPAnet and Volunteer Hub ensured the following goals were achieved:
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