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ATO Tax Time User Experience Parisfirst recently conducted UX research for the Australian Tax Office in order for them to better understand how people use the ATO website at tax time.
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VCAA public website UX redesign Parisfirst was responsible for all UX research activities with representative stakeholders to inform the new IA and functional specifications.
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Resources Division solution design For the redeveloped Earth Resources website to really shine, we needed to address the information structure, hidden content and navigation issues.
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VCAA functionality options Parisfirst was engaged by the Victorian Curriculum and Assessment Authority (VCAA) to identify options for enhanced functionality on their website.
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Resources Division UX co-design The redeveloped Earth Resources website aims to be the go-to government resource for key industry, community and geoscience stakeholders.
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DET User Experience testing The Dept of Education & Training sought to improve the information architecture for their website through moderated user experience testing.
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Bastow communication services We have worked with Bastow Comms for three years to write case studies, weekly social media posts and provide SEO and web optimisation services.
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City of Boroondara solution design This Council wanted to transform the online experience to customer-first, delivering a "seamless, convenient and empowering experience for customers."
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Bastow website redevelopment The website needed to support Bastow’s branding and positioning and better present its professional development and training offerings to schools.
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Family violence portal design & UX DHHS wanted a user friendly front-end interface designed for the family violence portal and tested online with end users for usability and accessibility.
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City of Whittlesea design & UX This council wanted to redesign their website to simplify online customer information and processes on any device, anywhere, anytime.
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City of Boroondara content services We took a holistic approach to pare back and create fresh and functional content for Council that would stand the test of time.
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DHHS Intranet requirements The success of the newly merged dept relied on detailed Intranet requirements to ensure a smooth transition and minimal impact on workflows.
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Office of the Public Advocate sites The Public Advocate wanted to employ user-centric principles to refresh its public website, intranet (OPAnet) and volunteers' portal.
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Better Health solution design Australia’s number one consumer health website wanted to engage consumers by creating direct relationships to promote healthy lifestyles.
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QILT design & UX testing An interactive, accessible and user-focussed site design encouraged users to easily and quickly find and compare student experience data.
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Uni of Melbourne web strategy The uni needed a blueprint to map a new way forward for its unwieldy, ungoverned multitude of sites with a vast range of audience and business needs.
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City of Boroondara UX co-design A focus on user behaviour and data analysis proved to be the key to unlocking the potential of Council's online experience.
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Health information architecture The Department wanted their multitude of ‘sub-sites’ replaced with one integrated and comprehensive site to provide easy discovery of information.
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Better Health digital engagement A framework for transforming the delivery of digital health information and behaviour change opportunities for consumers in Victoria.
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Better Health user research Co-design focus groups with consumers informed how to better engage them to motivate and inspire them to make positive health decisions.
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Better Health digital content strategy Strategic content goals, processes and governance were identified to guide efficient and sustainable development of digital content on Better Health.
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Healthy Together online tool The Dept wanted to find an effective online tool to capture, interpret and apply the wealth of knowledge generated by Healthy Together workforce.
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City of Moreland website This local council wanted to create an innovative, dynamic and user-focused website that encourages customers to stay longer and inspires them to return.
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Residential Bonds Online The revamped rental bonds site provides real-time access for tenants, agents and landlords to look up and lodge bonds with ease.
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Healthy Together Whittlesea We measured the success of the Healthy Together Victoria pilot to assess how sustainable and transferable the model was for participating local councils.
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DBI Intranet user research We designed a simple but effective Intranet solution designed to increase productivity, achieve business goals and meet the digital needs of staff.
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APTC impact case studies We wrote a number of case studies to showcase the achievements of APTC's technical vocational education and training (TVET) students.
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Department of Justice Intranet We reviewed the effectiveness of the Intranet Transformation Strategy and digital media uptake implemented eighteen months prior.
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Skills Gateway design specs The online course search tool enables potential vocational students to make informed course selections that lead to job outcomes.
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Study Melbourne web strategy The website needed to transform into a highly effective information source and marketing tool showcasing Victoria to international students and their families.
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Environmental Health web portal An Environment Health Professionals Dashboard was recommended to deliver a strategic and co-ordinated approach for EHO communication needs.
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HTKS environmental scan This product review helped find an effective online tool to capture, interpret and apply knowledge generated by the Healthy Together Victoria workforce.
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Electronic Marketplace Concept The aim of this project was to test the concept of an electronic marketplace with a selected sample of employers and training providers.
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Bushfire Royal Commission The Royal Commission needed to manage documentation surrounding Victorian Bushfires for future bushfire-related legal processes.
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Aboriginal Economic Development This project began with a scoping study for a web based solution that supports Aboriginal economic development and participation in Victoria.
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Transport Safety Victoria IA Parisfirst developed an integrated information architecture to merge the Marine Safety Victoria and Public Transport Safety Victoria websites.
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Business Victoria Content Research The Content Research Project helped provide relevant, targeted content more effectively and successfully on the Business Victoria website.
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