The Resources Division of the Victorian Department of Economic Development, Jobs, Transport and Resources wanted their redeveloped Earth Resources website to be the go-to government online resource for key industry, community and geoscience stakeholders, as well as the capacity for providing seamless digital services into the future.
Our first step was to conduct extensive user research with all user types. This research revealed a site that was difficult to use: important information was often hidden under multiple layers; content was often dense, duplicated and inaccurate; a lack of clear processes made it difficult to complete common tasks; and it was not WCAG 2.0 compliant for accessibility.
To address the deep and internal-facing information structure, hidden content and navigation issues, we developed:
Tree testing and first click activities evaluated and validated the usability of the information architecture and wireframes.
To support this new user-centric model, we devised detailed recommendations and realistic actions for content, visual design and enhanced functionality, as well as a timeline and costs to support the development and ongoing maintenance of the site.
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