The Department of Health was looking for an effective online tool to capture, interpret and apply the wealth of knowledge that is being generated by the Healthy Together Victoria workforce. Parisfirst had previously developed detailed functional and non-functional requirements that described an accessible, intuitive and effective knowledge system. See Healthy Together Online Tool
The Healthy Together Knowledge System (HTKS) environmental scan reviewed products that could deliver to the requirements established for the Healthy Together Online Tool.
We considered customer relationship management (CRM) products, project management products and behaviour change management systems.
After a broad-based global review of software products, the project team investigated on off-the-shelf proven customer relationship management (CRM) products as they represented the lowest risk and time to deliver, offered a comprehensive fit to requirements and costs were known over the project lifecycle.
A comprehensive analysis against agreed core criteria, was conducted on six products, three of which (Sage, Salesforce and VillageHive) were shortlisted as options for delivery of the system.
The agreed core criteria were:
Our approach for conducting an environmental scan of fit for purpose products covered:
Ultimately, Salesforce was recommended as the preferred solution.
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