Eighteen months prior to this project, the Department of Justice implemented the intranet transformation strategy.
We reviewed its effectiveness in terms of the information architecture, content and governance as well as how successful digital media uptake was by staff.
The outcome of the review enabled the department to develop and prioritise initiatives for further enhancement and additional productivity and staff engagement benefits.
The review included:
The review identified improvements which would deliver high quality content consistently, encourage greater use of collaboration tools and spaces, fix known access and search function issues and implement an effective governance model to achieve a best practice intranet.
Eight key recommendations and prioritised actions for each recommendation were proposed to improve its current effectiveness for staff. These recommendations and actions are summarised in the following diagram.
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