The Department of Health and Human Services (DHHS) wanted to transform their paper based L17 family violence referral form to an online portal. The finished product would improve the workflow, functionality and efficiency of the referral process for Vic Police, Child Protection and Funded Agency Services.
Parisfirst was engaged to improve the usability of the third party product. This entailed:
Based on these results, amendments were recommended for discussion with DHHS before the designers made final changes to the designs before launch.
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