The Dept of Education & Training sought to improve the information architecture for their website through moderated user experience testing.
We have worked with Bastow Comms for three years to write case studies, weekly social media posts and provide SEO and web optimisation services.
This Council wanted to transform the online experience to customer-first, delivering a "seamless, convenient and empowering experience for customers."
The website needed to support Bastow’s branding and positioning and better present its professional development and training offerings to schools.
DHHS wanted a user friendly front-end interface designed for the family violence portal and tested online with end users for usability and accessibility.
This council wanted to redesign their website to simplify online customer information and processes on any device, anywhere, anytime.
We took a holistic approach to pare back and create fresh and functional content for Council that would stand the test of time.
The success of the newly merged dept relied on detailed Intranet requirements to ensure a smooth transition and minimal impact on workflows.
The Public Advocate wanted to employ user-centric principles to refresh its public website, intranet (OPAnet) and volunteers' portal.
Australia’s number one consumer health website wanted to engage consumers by creating direct relationships to promote healthy lifestyles.
An interactive, accessible and user-focussed site design encouraged users to easily and quickly find and compare student experience data.
The uni needed a blueprint to map a new way forward for its unwieldy, ungoverned multitude of sites with a vast range of audience and business needs.
A focus on user behaviour and data analysis proved to be the key to unlocking the potential of Council's online experience.
The Department wanted their multitude of ‘sub-sites’ replaced with one integrated and comprehensive site to provide easy discovery of information.
A framework for transforming the delivery of digital health information and behaviour change opportunities for consumers in Victoria.
Co-design focus groups with consumers informed how to better engage them to motivate and inspire them to make positive health decisions.
Strategic content goals, processes and governance were identified to guide efficient and sustainable development of digital content on Better Health.
The Dept wanted to find an effective online tool to capture, interpret and apply the wealth of knowledge generated by Healthy Together workforce.
This local council wanted to create an innovative, dynamic and user-focused website that encourages customers to stay longer and inspires them to return.
The revamped rental bonds site provides real-time access for tenants, agents and landlords to look up and lodge bonds with ease.
The Intranet was in need of redevelopment to enable staff to successfully find, collaborate and share information with staff in other divisions.
We measured the success of the Healthy Together Victoria pilot to assess how sustainable and transferable the model was for participating local councils.
We designed a simple but effective Intranet solution designed to increase productivity, achieve business goals and meet the digital needs of staff.
We wrote a number of case studies to showcase the achievements of APTC's technical vocational education and training (TVET) students.
We reviewed the effectiveness of the Intranet Transformation Strategy and digital media uptake implemented eighteen months prior.
The online course search tool enables potential vocational students to make informed course selections that lead to job outcomes.
The website needed to transform into a highly effective information source and marketing tool showcasing Victoria to international students and their families.
An Environment Health Professionals Dashboard was recommended to deliver a strategic and co-ordinated approach for EHO communication needs.
The Office for the Community Sector wanted to reduce the red tape faced by NFP community organisations and increase their productivity.
This product review helped find an effective online tool to capture, interpret and apply knowledge generated by the Healthy Together Victoria workforce.
The aim of this project was to test the concept of an electronic marketplace with a selected sample of employers and training providers.
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