our work

    DET User Experience testing

    The Dept of Education & Training sought to improve the information architecture for their website through moderated user experience testing.

    Family violence portal design & UX

    DHHS wanted a user friendly front-end interface designed for the family violence portal and tested online with end users for usability and accessibility.

    City of Whittlesea design & UX

    This council wanted to redesign their website to simplify online customer information and processes on any device, anywhere, anytime.

    City of Boroondara content services

    We took a holistic approach to pare back and create fresh and functional content for Council that would stand the test of time.

    Office of the Public Advocate sites

    The Public Advocate wanted to employ user-centric principles to refresh its public website, intranet (OPAnet) and volunteers' portal.

    QILT design & UX testing

    An interactive, accessible and user-focussed site design encouraged users to easily and quickly find and compare student experience data.

    City of Boroondara user research

    A focus on user behaviour and data analysis proved to be the key to unlocking the potential of Council's online experience.

    Health information architecture

    The Department wanted their multitude of ‘sub-sites’ replaced with one integrated and comprehensive site to provide easy discovery of information.

    Better Health user research

    Co-design focus groups with consumers informed how to better engage them to motivate and inspire them to make positive health decisions.

    Better Health digital content strategy

    Strategic content goals, processes and governance were identified to guide efficient and sustainable development of digital content on Better Health.

    Healthy Together online tool

    The Dept wanted to find an effective online tool to capture, interpret and apply the wealth of knowledge generated by Healthy Together workforce.

    City of Moreland website

    This local council wanted to create an innovative, dynamic and user-focused website that encourages customers to stay longer and inspires them to return.

    Residential Bonds Online

    The revamped rental bonds site provides real-time access for tenants, agents and landlords to look up and lodge bonds with ease.

    Mind Australia Intranet

    The Intranet was in need of redevelopment to enable staff to successfully find, collaborate and share information with staff in other divisions.

    Healthy Together Whittlesea

    We measured the success of the Healthy Together Victoria pilot to assess how sustainable and transferable the model was for participating local councils.

    DBI Intranet user research

    We designed a simple but effective Intranet solution designed to increase productivity, achieve business goals and meet the digital needs of staff.

    APTC impact case studies

    We wrote a number of case studies to showcase the achievements of APTC's technical vocational education and training (TVET) students.

    Department of Justice Intranet

    We reviewed the effectiveness of the Intranet Transformation Strategy and digital media uptake implemented eighteen months prior.

    Skills Gateway design specs

    The online course search tool enables potential vocational students to make informed course selections that lead to job outcomes.

    Study Melbourne web strategy

    The website needed to transform into a highly effective information source and marketing tool showcasing Victoria to international students and their families.

    Environmental Health web portal

    An Environment Health Professionals Dashboard was recommended to deliver a strategic and co-ordinated approach for EHO communication needs.

    NFP Compliance site requirements

    The Office for the Community Sector wanted to reduce the red tape faced by NFP community organisations and increase their productivity.